Exchange and Return Policy

Replacement Policy:

1. Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to replace the product received from the store within seven days from the date of receiving the product. Replacement is not allowed after the seven-day period.
2. To be eligible for replacement, the product must be in intact condition, and the consumer must not have used it or benefited from it. The store has the right to inspect the product before replacement to ensure its condition. The consumer bears the shipping cost if they wish to replace the product. For international replacements, the consumer bears all shipping costs and delivery to the shipping company. If there are defects or errors in the product, the consumer will be compensated.

The consumer is not entitled to replace the product in the following cases:

1. If the product was manufactured based on the consumer's request or specifications, except for products that are defective or do not match the specified requirements.
2. If the product consists of videos, CDs, DVDs, or software that have been used.
3. If the product consists of newspapers, magazines, publications, books, or other copyrighted works.
4. If a defect appears due to misuse or mishandling by the consumer.
5. If the contract concerns accommodation, transportation, or food services.
6. If the contract concerns the purchase of software products for online download.

Return Policy:

1. Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and return the product received from the store within seven days from the date of receiving the product. Returns are not allowed after the seven-day period.
2. To return the product, it must be in intact condition, and the consumer must not have used it or benefited from it. The store has the right to inspect the product before accepting the return to ensure its condition.
3. The consumer bears the costs of the return process. For international returns, the consumer bears all shipping costs and delivery to the shipping company. If there are defects or errors in the product, the consumer will be compensated.

The consumer is not entitled to return the product in the following cases:

1. If the product was manufactured based on the consumer's request or specifications, except for products that are defective or do not match the specified requirements.
2. If the product consists of videos, CDs, DVDs, or software that have been used.
3. If the product consists of newspapers, magazines, publications, books, or other copyrighted works.
4. If a defect appears due to misuse or mishandling by the consumer.
5. If the contract concerns accommodation, transportation, or food services.
6. If the contract concerns the purchase of software products for online download.