Privacy and usage policy

Avnzor and its affiliates respect your privacy concerns. This Privacy Policy describes the types of personal information we collect in

Click on one of the links below to go to the listed section:

Information We Collect
How We Use the Information We Collect
Automatic Data Collection
Information Sharing
Data Transfer
Other Online Services and Third-Party Features
Retention of Personal Information
How We Protect Personal Information
Children's Personal Information
Updates to Our Privacy Policy

Information We Collect

Regarding your use of the services, you may provide personal information to us in various ways. Types of personal information we collect include:

Contact information (such as name, email address, shipping address, instructions, postal code, phone number, mobile number);
Login credentials to create an account on the services (e.g., email and password);
Information from your public social media profile, to the extent you decide to create an account using your social media account;
User-generated content related to product reviews, comments, and Q&A;
Payment information, such as name, billing address, account number, and payment card details (including card number, expiry date, security code) for payments we process. If payments are processed by third parties such as PayPal or Apple Pay, their privacy policies govern this information;
Order history, including information about products purchased or displayed on the services;
Details provided through contests, sweepstakes, and surveys;
Social media information such as handles, content, and other data shared through third-party features used in our services (e.g., apps, tools, payment services, plugins provided by Facebook, Google, Instagram, LinkedIn, Pinterest, Twitter, YouTube) or posted on social media pages;
Other personal information included in content you submit via the services, such as through "Contact Us" or other customer support tools;
Country/region and language preferences based on your mobile device settings and/or IP address;
IP address, device, operating system, and browser information we detect.

You are not required to provide this information, but if you choose not to, certain services or features may be unavailable to you.

How We Use the Information We Collect

We use the information collected through the services as necessary to fulfill our contractual obligation to provide the products and services you request and deliver requested products (including, but not limited to, transportation and customs clearance via relevant third-party service providers).

We also use the information if we have a legitimate interest to do so, including supporting the following functions and activities:

Creating and managing your account;
Communicating with you regarding your account or transactions and sending you information about features and improvements;
Processing claims related to our products and services and keeping you informed about your order status;
Publishing your product reviews;
Enhancing and personalizing your experience, including providing recommendations based on your preferences;
Verifying your identity and authentication to use the services;
Marketing our products to you and providing promotional offers, including special deals, vouchers, discounts, and contest opportunities;
Communicating with you regarding contests, sweepstakes, or surveys and managing your participation;
Responding to your requests and inquiries and providing customer support via chatbot or other tools;
Operating, evaluating, and improving our business, including developing new services, enhancing existing services, managing communications, analyzing our user base and services, performing analytics and market research, and conducting accounting, auditing, and internal functions;
Fraud protection and identifying, preventing, or responding to other criminal activities, claims, and liabilities;
Compliance with applicable legal requirements, industry standards, and our policies, including this Privacy Policy and Avenzur’s Terms and Conditions;
Notifying you of changes to our policies.

Additionally, we may use your contact information to send health newsletters, emails, SMS, and push notifications about our products, services, sales, and special offers if you subscribe and do not opt out. We may also use your email to display ads for our products and services on platforms like Facebook and Google.

We may combine information collected via our websites with information collected via our apps for the purposes described above. We may also use collected information in other ways where we provide specific notice or obtain your consent.

Automatic Data Collection

When using our services or opening our emails, we may collect certain information automatically via cookies, Flash cookies, local storage, web beacons, pixels, JavaScript, device IDs, server logs, and other technologies. This information may include IP address, domain name, device IDs, device type, OS, browser properties, language preferences, click data, your interactions with our services, referrer pages, timestamps, and other usage information.

We may also collect your device’s geolocation via GPS, Bluetooth, Wi-Fi signals, and other technologies for purposes such as providing location-based services. Your device may notify you when services attempt to collect precise geolocation.

Cookies are text files sent by websites to your device to uniquely identify your browser or store information/settings.
Flash cookies (also called local shared objects) work like web cookies for Adobe Flash content.
Web beacons (pixel tags) link web pages with web servers and cookies to transmit information.

Types of Cookies and Similar Technologies

Necessary Cookies – Enable services to function, including login recognition, preference tracking, and security management.

Functional Cookies – Customize service content based on usage and support third-party services, like YouTube videos.

Analytical Cookies – Collect information about online activity for analytics across time and devices, including services like Google Analytics and FullStory.

Advertising Cookies – Collect online activity to provide personalized ads. Networks may track activity across websites and apps.

Managing Cookies – You may set your browser to block certain cookies or notify you when a new cookie is received. Instructions for popular browsers:

Google Chrome
Microsoft Edge
Mozilla Firefox
Internet Explorer
Opera
Apple Safari

Flash cookies are managed via Adobe Flash Player settings. Mobile device settings may also block app platforms from sharing automated data. Services do not respond to “Do Not Track” signals. Without cookies or automated tools, some service features may be unavailable.

Chatbot Logs

Our services use chatbots for automated customer assistance. Powered by Ada Support (Canada), the chatbot communicates via text with AI-like behavior. Message logs may include account details and content you submit. Ada retains logs for 12 months for customer support improvement.

Information Sharing

We do not disclose your personal information except as outlined here:

With our affiliates and subsidiaries
With external service providers performing services on our behalf (hosting, payment processing, marketing, analytics, customer support, fraud prevention)

We may also disclose information if:

Required by law or legal process
Responding to government agency requests
Establishing, exercising, or defending legal rights
Preventing physical or financial harm
Investigating suspected illegal activity
Selling or transferring business assets
With your consent

Data Transfer

We may transfer personal information to recipients in other countries, which may not have the same data protection laws. We protect transferred data as outlined in this Privacy Policy, using standard contractual clauses or recognized service providers. You can request a copy of safeguards via [email protected].

Other Online Services & Third-Party Features

Our services may link to third-party services (Facebook, Google, Instagram, LinkedIn, Pinterest, Twitter, YouTube, Shopify). Their privacy practices govern data collection via these services. Avenzur is not responsible for third-party practices.

Retention of Personal Information

We retain personal information as long as required by law or as necessary for our business relationship.

Protection of Personal Information

We implement administrative, technical, and physical safeguards to protect personal information from accidental or unlawful destruction, loss, alteration, access, disclosure, or misuse.

Children’s Personal Information

Services are intended for the general public and not for children under 16. If we learn we collected information from a child under 16, it will be deleted immediately.

Updates to Privacy Policy

This policy may be updated periodically without prior notice. The top of the policy indicates the last update.

Terms of Use

Introduction:

Our online store welcomes you and informs you that the terms and conditions below govern your use of this store and all legal effects arising from using the store services through this online platform. By using the store, whether as a consumer of a product or service, you agree to these terms fully. This agreement is binding, and it applies to all dealings between the consumer and the store. This agreement takes effect once you accept it and start registering on the store, according to Article 10 of the Saudi Electronic Transactions Law.

Article 1 – Introduction and Definitions

The above preamble is an integral part of this agreement. Key definitions include:

Store – Includes all forms of the store online, whether as a mobile app, website, or physical store.
Consumer – A person engaging in e-commerce to obtain products or services from the store via its platform.
Agreement – Refers to the terms and conditions that govern the relationship between parties in this agreement.

Article 2 – Legal Capacity of the Consumer

The consumer affirms that they have the legal capacity to engage with the store, or that they are at least 18 years old.
The consumer accepts that if they violate this clause, they bear the consequences.

Article 3 – Nature of the Obligation

The store’s obligation to consumers is to provide the requested service or product.
The store may offer other services, such as after-sales support, depending on the type of service or product requested.

Article 4 – Usage Guidelines

The consumer must use the store’s online platform according to public ethics and laws of Saudi Arabia.
When purchasing a service or product, the consumer must not use it in violation of applicable ethics or laws.

Article 5 – Accounts and Registration Obligations

When applying for store membership:

You must provide specific information and choose a username and password for accessing services.
You are responsible for maintaining account and password confidentiality and must notify the store of any unauthorized use.
The store is not liable for any loss resulting directly or indirectly from disclosure of your account information.
You must personally use your account; any third-party use implies your authorization.
All information provided must be true, correct, updated, and complete; you must update it if changes occur.
The store treats your personal and contact information confidentially.
If you provide false or incomplete information, the store may suspend or terminate your account without affecting other rights.
Non-compliance may result in account suspension or termination.

Article 6 – Electronic Communications

Parties agree that communication occurs via the registered email.
Consumers accept that electronic agreements, announcements, and communications have the same validity as written ones.
The store may send general or targeted messages to inform consumers of updates or rules.

Article 7 – Amendments to Terms and Fees

If any clause in this agreement is invalid, it does not affect the validity of other clauses.
This agreement may be amended periodically as necessary and governs the relationship between the consumer and the store.
The store may impose fees depending on offers, products, or legal requirements.
The store may add, increase, reduce, or discount any fees according to this agreement.

Article 8 – Payment Services

The store provides online payment systems via partners, fully online or via other available methods.
The store determines the price of products/services according to market value.
The store must provide invoices, receipts, and proof of payment for all transactions and provide the consumer with purchase invoices.
The store must apply standard accounting practices in accordance with this agreement and legal requirements.

Article 9 – Intellectual Property

Intellectual property rights of the store are fully owned by the store, before and after the platform’s establishment.
The consumer must respect these rights, including the store name, logos, and trademarks.

Article 10 – Store Liability

The store must conduct its business in accordance with Saudi laws and this agreement.
The store is not responsible for claims arising from errors or negligence, directly or indirectly, including those by consumers or third parties (e.g., shipping companies).
The store and its representatives guarantee that products/services are legitimate, authorized, and lawful according to Saudi laws.

Article 11 – Restriction of Access or Membership

The store may suspend or terminate consumer membership or restrict access at any time without prior notice and for any reason.

Article 12 – Applicable Law

This agreement is governed by the laws and regulations of the Kingdom of Saudi Arabia.

Article 13 – General Provisions

If any clause is invalid, it does not affect the validity of the rest of the agreement.
This agreement forms the basis of understanding and contractual obligations between the store and consumer.
The Arabic language is the official reference for interpretation; translations are secondary.
Prices and offers on services or products may change periodically.
Promotional or marketing offers are temporary, and the store may modify or cancel them.
Parties must conduct transactions in compliance with applicable Shariah, laws, and regulations.
This agreement can only be terminated by a decision from the store administration.